July 2021


Housing Support Worker, Supported Housing, Vittoria Walk



Salary range:

£19,000 - £23,200 per annum full-time

Closing Date & Interviews:

Applications will be considered on a first come, first served basis, with interviews being arranged accordingly.

Are you looking for your next exciting challenge?  YMCA Cheltenham is seeking Housing Support Workers to join the team for our housing project in Cheltenham.  This is an exciting time to join the organisation as we continue to grow and expand to meet the ever-increasing housing needs in Gloucestershire.  Since 2014 we have grown from having one supported housing project of 50 beds to being able to offer more than 250 beds every night, including long-term affordable accommodation, low to high level supported accommodation, emergency homeless provision, a winter refuge for those rough sleeping and budget tourist accommodation.

YMCA Cheltenham is a Christian Charity that seeks to meet the needs of young people and the wider community.

The Housing Support Worker role is:

  • To ensure that residents receive high quality, caring and cost effective support.
  • To contribute to the direction and development of YMCA Cheltenham Housing particularly the action planning support provided to residents.
  • Identifying and encouraging residents to move out of the project into suitable, longer-term accommodation.
  • To carry out all duties of this post in accordance with the Christian ethos of YMCA Cheltenham and to uphold its values.
  • To deliver support work as a part of a shift system that will include working unsocial hours, including active participation in the on call support service as required.
  • To meet Key Performance Indicators s as set by management, including; minimising rent arrears; minimising voids, successful move-ons, licence obligations, etc.

Friendly and approachable, you will have the ability to be firm but fair, maintaining professional boundaries at all times. You will provide a culturally sensitive housing support service to single homeless people and families, to enable them to maintain their licences/tenancies and to achieve their aspirations for independent living. Working within this fast paced environment, Housing Support Workers will prioritise finding appropriate alternative accommodation for residents, whilst maintaining a safe living environment and managing any additional support needs of residents through one to ones, group work and signposting.

Taking a Trauma Informed Approach you will help to ensure the project becomes a vibrant place to live, offering a range of personal, social and spiritual programmes helping residents to reach their individual goals, leading to independent living. You will be able to build positive relationships with a wide range of people, including residents, colleagues, partner and other local agencies, attending on- and off-site meetings as required. Together with this you will have ability to develop and maintain strong partnerships with local services that will provide support to our residents, playing a vital part in enhancing their lives.

The successful candidate will have worked within a similar role previously and be able to demonstrate the capacity to work with vulnerable/challenging client groups. They will also have an understanding of balancing business needs against our charitable objectives, and be able to deliver on positive outcomes.

We truly believe in supporting and developing our staff to reach their full potential.  You will be provided with a working environment and culture that will enable you to thrive, use your existing skills and learn new ones.

If you believe that you have the skills and experience needed to join our team, working closely with the Local Authority to provide high quality, caring and cost effective accommodation for homeless individuals in the Gloucestershire area – we want to hear from you!


  • Salary range for this post is £19,000 - £23,200 per annum full-time
  • Annual leave - 20 days per annum rising by an additional day per year after 2 years’ service to a maximum of 25 days.
  • Contributory Pension Scheme
  • YMCA Group Life Assurance
  • Free use of the YMCA Fitness Suite and Sports Facilities currently available
  • Bike2Work Scheme
  • A non-contractual health benefit scheme

With all this on offer, why wouldn’t you want to join us?


As part of the recruitment process you will be expected to complete a YMCA Cheltenham Application Form and Equal Opportunities Policy Monitoring Form.

Please email completed forms to [email protected].

Applications will be considered on a first come, first served basis, with interviews being arranged accordingly.

YMCA Cheltenham is fully committed to the safeguarding and promoting of welfare of young people and vulnerable people and expect all staff and volunteers to share this commitment.  We require the successful applicant to undertake an enhanced Disclosure & Barring Service check.

YMCA is an Equal Opportunities employer.