Location:  Cheltenham
Salary: £19,500 - £24,000 per annum full-time
Number of vacancies: 1 x full-time
Hours of work: 40 hrs per week (plus 8 hours overtime during night shelter opening times, November – March)
Hours: 10.00 pm - 8.00 am (with additional hours during night shelter opening)
Flexible working is required and additional shifts relating to staff annual leave and sickness.  The role includes bank holiday working, and occasional daytime working for training, supervision meetings and staff meetings.
Responsible for: Support, Safety and Security of all residents

YMCA Cheltenham is a Christian Charity that seeks to meet the needs of young people and the wider community. We are looking to appoint a Night Concierge for our housing the homeless project in Cheltenham.

Typical working hours will be 10.00 pm and 8.00 am and will involve working a 4 nights on, 4 nights off shift pattern.

The main purpose of the role is to maintain and protect the safety and security of both the residents and the premises, whilst at the same time being a supportive and visible presence to our residents. 

You will respond to the needs of residents, maintain the cleanliness of the property and be mindful of any health and safety issues.  In order to carry out these duties effectively, you will need experience of domestic duties (such as cleaning), basic maintenance checks, monitoring CCTV, etc.

You will carry out security checks and report security breaches and building damage, as well as issues relating to the personal security and safety of residents, to the appropriate support staff.

The successful candidate will have worked within a similar role previously or be able to demonstrate the capacity to work with vulnerable/challenging client groups.  It would be advantageous for you to have a basic knowledge of the kinds of issues homeless people may face, along with experience of lone-working.

Friendly and approachable, you will have the ability to be firm but fair, maintaining professional boundaries at all times. 

We are proud of the professionalism and commitment of a team of staff that has the skills and ability to deliver a wide range of high quality and culturally sensitive services that are appropriate to the needs of our client groups.  We truly believe in supporting and developing our staff to reach their full potential.  You will be provided with a working environment and culture that will enable you to thrive, use your existing skills and learn new ones.


  • Salary £19,500-£24,000 per annum full-time
  • Annual leave - 20 days per annum rising by an additional day per year after 2 years’ service to a maximum of 25 days.
  • Contributory Pension Scheme
  • Free use of the YMCA Fitness Suite and Sports Facilities currently available
  • Bike2Work Scheme

With all this on offer, why wouldn’t you want to join us?


To see full details of the job click here.

To express your interest in the position, in the first instance, please email [email protected] and if you have a CV or supporting letter, please attach it.

We are keen to appoint as quickly as possible, so applications will be considered on a first come, first served basis.

Previous applicants need not apply.